Privacy Policy

Torbay Cleaners is a professional cleaning company based in Torbay, Devon. We provide domestic and commercial cleaning services across Torquay, Paignton, Brixham, Newton Abbot, Totnes and surrounding areas.

For the purposes of data protection law, Torbay Cleaners is the data controller responsible for your personal information.

We may collect the following personal information:

• Your name, email address, phone number and postal address
• Property details relevant to the cleaning service (e.g. number of bedrooms, property type)
• Payment and billing information
• Key holding and access arrangements
• Any preferences or special instructions you provide
• Communications between you and our team
• Technical data from your use of our website (IP address, browser type, pages visited)

We use your personal information for the following purposes:

• To provide and manage cleaning services you have requested
• To communicate with you about bookings, scheduling and service updates
• To process payments and maintain accurate records
• To respond to enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations

Our legal basis for processing your data is typically the performance of a contract (providing cleaning services), legitimate interests (improving our services and communicating with you), or your consent (for marketing communications).

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Active customer records are kept for the duration of our working relationship and for up to 12 months after our last interaction
• Financial and billing records are retained for 6 years as required by HMRC
• Website analytics data is retained in anonymised form

Once data is no longer needed, it is securely deleted or anonymised.

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access - you can request a copy of the personal data we hold about you
• Right to rectification - you can ask us to correct inaccurate or incomplete data
• Right to erasure - you can ask us to delete your personal data in certain circumstances
• Right to restrict processing - you can ask us to limit how we use your data
• Right to data portability - you can request your data in a structured, commonly used format
• Right to object - you can object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact us using the details below. We will respond within one month.

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use our site. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

We do not sell your personal data to any third party. We may share limited information with trusted third-party service providers who assist us in operating our business, such as:

• Website hosting and analytics providers
• Payment processing services
• Accounting and bookkeeping software

These providers are required to protect your data and only process it in accordance with our instructions and applicable data protection law.

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

• Email: hello@torbaycleaners.com
• Phone: 01803 000 000

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.